Terms and conditions

Last updated: 27 September 2026

These terms apply to everyone who uses myreviews ("the Service"), which is operated by Brilliant Inkk Private Limited ("we", "us"). By enrolling a business or recording a review, you agree to these terms.

1. The Service

The Service lets an enrolled business ("Business") display a QR code that customers ("Customers") scan to record a short video review, give a star rating and receive review text. With the Customer's consent, the Service posts the video to the Business's connected Instagram and Facebook pages. Reviews on Google are posted only by Customers themselves from their own Google accounts; the Service does not post reviews on Google on anyone's behalf.

2. Enrollment and fees

• The plan costs ₹4,999 per Business per year, inclusive of applicable taxes, paid in advance through Razorpay.
• The plan is active for 12 months from the date of payment. We send renewal reminders before it ends. If it is not renewed, the QR code stops accepting new reviews until renewal. Existing records are kept as described in our Privacy Policy.
• We may change prices for future renewals by giving at least 30 days' notice by email.

3. Business responsibilities

• Provide accurate business details and keep your dashboard login secure.
• Offer the QR code to all customers alike. Do not offer discounts, gifts or other rewards in exchange for Google reviews, and do not write or arrange fake reviews.
• Follow the policies of Instagram, Facebook and Google that apply to your pages and profile.
• Remove a Customer's video from your pages promptly if the Customer asks you to.
• Use Customer videos and review text only to promote your own business.

4. Customer content

Customers own the videos and text they create. By ticking the consent box, a Customer permits the Business to post their video on the Business's Instagram and Facebook pages and to display it for promoting the Business. A Customer may withdraw this consent at any time by contacting the Business or us; withdrawal stops future use but cannot undo posts already viewed by others. Customers must not record content that is unlawful, abusive, or that shows other people without their permission.

5. Third-party platforms

Posting depends on Instagram, Facebook and Google, which we do not control. If a platform changes its rules, suspends access, or rejects a post, some features may stop working or change. This is not a breach of these terms, and we will try to offer the closest working alternative.

6. Acceptable use

You must not misuse the Service, attempt to access it in unauthorised ways, upload harmful code, or use it for any unlawful purpose. We may suspend accounts that break these terms.

7. Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may carry out maintenance with reasonable notice where possible.

8. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to the Service is limited to the fees paid by the Business in the 12 months before the claim. We are not liable for indirect losses, lost profits, or the content of reviews posted by Customers.

9. Termination

A Business may stop using the Service at any time. Refunds are handled under our Refund and Cancellation Policy. We may terminate accounts that break these terms.

10. Governing law

These terms are governed by the laws of India. Courts in Hyderabad, Telangana have exclusive jurisdiction.

11. Changes and contact

We may update these terms and will post the new version on this page with a new date. For questions, contact us: